Our friendly team are on hand to help with your policy questions or queries. To help us deal with your enquiry as quickly as possible, please have your broker reference to hand. You will find this on any correspondence we send you or on your documents.
The easiest and quickest way to contact us is to start a Live Chat - our friendly team are on hand to help Monday to Friday 8am-6pm and Saturday 9am-5pm.
If you would like to speak to someone to manage your policy over Live Chat, we can help you:
The Live Chat button will show when we have agents available to assist you.
|Renewals||0333 003 5762|
|Claims||0333 003 5751|
|Breakdown UK||0800 093 5318|
|Breakdown Europe||0033 472 17 25 46|
|Monday - Friday||9:00am - 6:00pm|
|Saturday||9:00am - 5:00pm|
At Just Motorcycle Insurance, our aim is to always exceed your expectations and to get things right, on time, every time. We also recognise that sometimes mistakes can happen and we get things wrong. Telling us you're unhappy is our opportunity to put things right and to learn from our mistakes so we can improve the products and services we offer in the future
We will always aim to:
You can make your complaint by:
We'll aim to resolve your complaint as soon as possible, normally within three business days, at which point we'll send you confirmation in writing that your complaint has been resolved. On occasions we'll require a bit longer to resolve your complaint
and in this case we'll send you an acknowledgement letter telling you when we hope to reach a decision. We'll then continue to keep you updated on our progress.
Once resolution has been agreed we will then write to you with our complaint decision (this is called a final response), it will either be to:
If at the end of the process you remain dissatisfied, you may contact the Financial Ombudsman Service.
The Financial Ombudsman Service can be reached via http://www.financial-ombudsman.org.uk/ or you can write to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Just Motorcycle Insurance is a trading name of Carole Nash Insurance Consultants Ltd. Authorised and regulated by the Financial Conduct Authority, under firm reference number 307243. Registered address: Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB.
You can check this on the Financial Services Register by visiting their website.
Company registration no: 2600841 England and Wales. VAT registration no: GB 447284724. Online sales and quotation service is currently only available to UK customers. Calls may be recorded for training and monitoring purposes.